Browse the Questions We Hear Most
We've organized this FAQ around the real friction points — not a catch-all of things nobody asks. Most questions fall into a few buckets: getting your account set up, moving money through PayPal or Venmo, switching between your phone and browser without losing your session, and understanding what's available in your state. If you've been waiting on a Play+ card reload or
wondering why an identity check is sitting pending, the answers below are written to actually move you forward. We've kept each answer short and action-oriented, so you can scan fast and get back to the lobby. Players in Philadelphia and Phoenix have flagged the same handful of questions repeatedly — those are the ones we prioritized here. For anything not covered, our
live chat connects you to a real support agent without a ticket queue.
- PayPal
- Venmo
- Play+
- Mobile access
- Account help